Through a proxy proposal, we asked the Twitter board to study broad-based ownership, such as cooperatives, for lessons to be learned on how to make Twitter both more productive and more democratic.
The proposal won enough votes to be brought back next year. In the meantime, we continue building a campaign and studying broad-based ownership models ourselves. With that backdrop, I was delighted to see commentary in Fortune by Joseph Blasi and Douglas Kruse entitled, Why Don’t Twitter’s Employees and Customers Buy the Company? “Consider why it might actually work,” they argued.
Broad-Based Ownership Well Worth Consideration
Such a move might address two of Twitter’s “most intractable problems.” Fully engage its customer base and reconfigure an oversized underperforming equity compensation plan.
The arguments in favor of customer ownership are straightforward. Studies show that customers who own stock in a company are more loyal, use the company’s products more, talk up the company, pull in other customers, and are willing to be long-term patient shareholders.
The referenced study, Stock ownership as a motivation of brand-loyal and brand-supportive behaviors, found that 60% of respondents exhibited “increased motivation to favor the company’s products over those of competitors as a consequence of investing in the company’s stock.” Shareholders were also 43% more prone to “tell positive things about the company’s products to others.” Given those findings, existing shareholders (if they actually gave it serious consideration) would probably view efforts to dramatically increase stock ownership among users as very positive, as long as the mechanisms were not excessively dilutive of their own shares.
Like our proposal, Blasi and Kruse pointed to the Green Bay Packers as an example of an organization with broad-based ownership and loyal customer-shareholders. Another example they provided was Liberty Mutual Insurance.
Twitter has an employee ownership plan but it costs Twitter 18% of its total revenue or $682.1 million in 2015. That was more than any other tech company with a market cap of over a billion dollars.
I am very familiar with the work of Joseph Blasi and Douglas Kruse, both of Rutgers University, one of several universities I attended. They have been researching issues and writing about employee ownership for decades. All their research points to the benefits of workers having a stake in their companies, especially when combined with increased involvement in decision-making. As long-time experts in employee ownership, they are eminently qualified to offer the following advice:
Twitter’s employee share ownership program could be overhauled using an employee stock ownership plan (ESOP). ESOPs are different than typical Silicon Valley employee share ownership plans, which literally give away a chunk of stock and stock options annually, diluting existing investors. An ESOP is an employee trust that borrows money to buy the shares of existing shareholders or purchases new shares at the full market price. The company slowly pays back the loan, and the employees get the shares for free. Because the federal government wants to encourage the idea, there are tax incentives for the company. If properly structured, an ESOP could slowly buy out some of Twitter’s large shareholders and potentially introduce a new form of employee share compensation that is less dilutive to other shareholders. The inventor of the ESOP designed a consumer stock ownership plan that also makes credit available to consumers to purchase stock in companies where they are customers.
Twitter began as an innovation that captivated the world. A combination of customer and employee ownership could captivate the world again and make Twitter unique and the most talked/Twittered-about among tech companies.
Broad-based Ownership Among Employees Helps the Best Firms Do Even Better
The study examines employee compensation and managerial personnel practices at companies that applied to the Great Place to Work® (GPTW) Institute competition to be labeled one of the “100 Best Companies to Work For in America” published by Fortune magazine each year. Interestingly, during the 2005-2007 study period, only 7.5% of public companies had an ESOP, whereas 17.6% of GPW applicants had ESOPS. That correlation turned out to be prescient.
- Employees in companies with higher values on the shared capitalist index are more likely to report high-trust supervision, participation in decisions, information sharing, and more favorable outcomes on all of the culture measures. Of shared models of capitalism, ESOP’s are most significantly correlated to such values, with deferred profit-sharing coming up second.
- The intent of employees to stay raises with shared capitalist pay but carries much more significance when combined with high empowerment. [Employees sharing capitalism react badly if not given the tools to improve performance, seeing it as shifting risk to them, rather than rewards, which seem unlikely without the necessary high-performance practices.]
- One-standard deviation increase in the shared capitalism index was linked to a 12% increase in ROE.
- However, interactive effects are more significant when shared capitalism and high performance practices to empower employees are combined, yielding a 69% increase in ROE.
The available scientific evidence favors companies with broad-based ownership. Twitter and other companies should study this research and corporate experiences to arrive at a restructuring plan that will benefit shareholders, employees and users alike.